Returns Policy
Thank you for choosing BeachBySŌL. To ensure a smooth shopping experience, please carefully review our Returns Policy, outlining your rights and responsibilities.
Returns Eligibility:
- Returns are accepted within 30 days of the purchase date.
- Eligible items must be unused, in their original condition, and with the original packaging.
- Exclusions: Gift cards & sale items.
Initiating a Return:
- To start a return, contact our Customer Care team at solenquiries@outlook.com with your order number and item details.
- You will be provided with a Return Authorization (RA) number and instructions for the return process.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- For traceability, use a trackable shipping service and retain the shipping receipt.
Refund Process:
- Upon receiving and inspecting your return, we will send you an email confirmation.
- Approved returns will be refunded to the original payment method.
- Note: Shipping costs are non-refundable.
Exchanges:
- For exchanges, please contact our Customer Care team to discuss the exchange process.
Damaged or Defective Items:
- Report damaged or defective items within 7 days of receipt by contacting our Customer Care team. We will arrange a replacement or refund.
Refund Timeline:
- Refunds are typically processed within 5 business days of receiving the returned item.
Contact Information:
- For any questions or concerns regarding returns, reach out to our Customer Care team at solenquiries@outlook.com
Note: The Returns Policy may be revised without notice; it is advisable to periodically review for any updates.
Returns Eligibility:
- Returns are accepted within 30 days of the purchase date.
- Eligible items must be unused, in their original condition, and with the original packaging.
- Exclusions: Gift cards & sale items.
Initiating a Return:
- To start a return, contact our Customer Care team at solenquiries@outlook.com with your order number and item details.
- You will be provided with a Return Authorization (RA) number and instructions for the return process.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- For traceability, use a trackable shipping service and retain the shipping receipt.
Refund Process:
- Upon receiving and inspecting your return, we will send you an email confirmation.
- Approved returns will be refunded to the original payment method.
- Note: Shipping costs are non-refundable.
Exchanges:
- For exchanges, please contact our Customer Care team to discuss the exchange process.
Damaged or Defective Items:
- Report damaged or defective items within 7 days of receipt by contacting our Customer Care team. We will arrange a replacement or refund.
Refund Timeline:
- Refunds are typically processed within 5 business days of receiving the returned item.
Contact Information:
- For any questions or concerns regarding returns, reach out to our Customer Care team at solenquiries@outlook.com
Note: The Returns Policy may be revised without notice; it is advisable to periodically review for any updates.